US-based Teledyne Marine said it has opened a Vehicles Service Center at the Teledyne Reson office in Slangerup, Denmark.
The expanded facility in Slangerup will support the large number of LBVs, vLBVs, and Z-Boats throughout Europe, the company said. Customers of Teledyne SeaBotix and Teledyne Oceanscience will now have the option to have their remotely operated vehicles (ROVs) and unmanned surface vehicles (USVs) repaired, refurbished and tested within Europe. Local service will eliminate the need to ship vehicles back to the United States, saving significant time, effort and money.
The Service Center will feature a help desk offering ROV and USV users email access to a pool of support engineers and technicians to assist with vehicle questions or issues. A service team is also available for demonstration or technical assistance for installations and acceptance trials.
In addition, vehicles can be shipped to Teledyne Reson in Slangerup, Denmark for service. A formal RMA number will be required before shipment to the Service Center, which will allow for tracking of the repair. Upgrades and configuration changes can be performed within the Service Center.